How do I place an order?
Ordering from Turkische Produkte is simple and quick:
1️⃣ Browse & Select – Add your desired products to your basket.
2️⃣ Checkout – Enter your delivery details and choose a payment method.
3️⃣ Complete Your Order – Receive a confirmation email with order details and tracking information.
What payment methods do you accept?
We accept:
✔ Credit & Debit Cards
✔ Google Pay - Apple Pay
✔ Worldline - seferpay
✔ Bank Transfer
✔ Stripe
✔ Simplepay
Is there a minimum order value?
The minimum order amount in our German supermarket is €35.
There is no minimum order amount in the Netherlands & Italy or our other supermarkets.
Where does Turkische Produkte deliver?
Our German supermarket only ships within Germany. Our Holland & Italy supermarket only ships to EU countries and the UK and Ireland.
How much does delivery cost?
Shipping prices may vary depending on the country and weight of your order. You can review shipping prices on the (Shipping & Return Policy) page.
When do you deliver?
Delivery times may vary depending on the country your order will be shipped to. Delivery times range from 2-4 business days to 5-7 business days.
Orders placed on Friday, or on Saturday & Sunday: Shipped on Monday.
How can I track my order?
Once your order is dispatched, you will receive a tracking email with a link to monitor your delivery.
What if I receive damaged items?
If you receive a damaged item, please send a photo via Chat or email it to info@turkischeprodukte.com
There is no extra pay for product exchange.
What if items are missing from my order?
If any items are missing from your order, please contact us via Chat or at info@turkischeprodukte.com with your order details.
What Products Does Turkische Produkte Sell?
As Turkische Produkte, we are an Online Turkish Market that stands out by offering a rich selection of Turkish Products. We stock a wide range of Turkish Grocery products, from traditional Turkish delights to savoury snacks and essentials. We also offer authentic Turkish grocery store flavors right to your door through our supermarkets in various countries.
What happens if products I’ve ordered are not available at the time of delivery?
The unavailable products will be eliminated from the total cost. If you have made the online payment, the amount will be credited back to your account.
How Can I Contact Customer Service?
At Turkische Produkte, excellence in customer service is our top priority. If you have questions about our Turkish grocery products, need help ordering Turkish products, or need support with any other issue, our customer service team is always available. You can reach us by email, phone, or through the contact form on our website. As one of Europe's leading online Turkish grocery stores, we are committed to providing fast and helpful service to enhance your online shopping experience.
Do You Offer Any Discounts or Loyalty Programs?
Your online market, Turkische Produkte, frequently offers promotions and discounts on a wide variety of Turkish grocery and other products. We value our customers and strive to make shopping for Turkish products as rewarding as possible. We also have a loyalty program designed for our loyal customers, offering special deals and benefits that enhance the shopping experience on our website.
Do You Have a Physical Store?
Turkische Produkte currently operates solely as an online Turkish market. While we do not have a physical store, our online platform offers a comprehensive range of Turkish Grocery products and a variety of Turkish Products. This online focus allows us to reach a broader customer base across Europe and bring the best of Turkish grocery across European countries directly to your home.
In Which Countries Are There Supermarkets?
To provide you with better service, Turkische Produkte operates in select European countries (Germany - Netherlands - England - Italy - France - Spain - Sweden), Since our supermarkets in some countries are in the preparation phase, they will be operational on our site soon.
This product is shipped by our Germany-based supermarket, which is represented on the Turkische Produkte platform. The selling price of the product you are viewing is determined by the respective seller. A product may be offered by multiple sellers.
For products offered by multiple sellers, the seller determines the price, delivery terms, possible product promotions, shipping availability, whether express delivery is available, as well as the product’s stock and category information.
The exchange of damaged or defective products is handled by Turkische Produkte.
No additional shipping costs are charged for returned products.
For detailed information on shipping and return conditions, please refer to the relevant section.
Affordable and fast shipping to EU countries Return guarantee for damaged items Secure shopping with SSL encryption
After registering, why are some of the countries listed on the site not visible?
Some of our supermarkets in the countries listed on the Turkische Produkte website only ship within their own country. Therefore, after registering, you will see the supermarkets that ship to your country.
Can I create a basket and order from supermarkets in different countries?
Of course you can. If you want to create a shopping cart and order from 2 or more countries, you will pay a fixed shipping fee that we determine for you instead of the shipping fee for each country.
