🚚 DELIVERY CONDITIONS

► Fast & Reliable Delivery
• Orders are prepared and dispatched בהתאם to stock availability
• Delivery time within Europe: 2–5 business days
• Delivery time may vary depending on workload and location

► Cold Chain Logistics
• All frozen products are shipped under -18°C cold chain conditions
• Product quality is preserved until delivery

► Delivery Process
• Orders are delivered to your address via a professional logistics partner
• Please check your products upon delivery

► Damage & Missing Item Notification
• Damaged or missing items must be reported at the time of delivery
• Reports must be supported with photos

💳 PAYMENT METHODS

► Secure Online Payment
• All payments are processed instantly via a secure payment infrastructure

► Accepted Payment Methods
• Credit / Debit Card
• Online payment systems

► Order Confirmation
• Once the payment is completed, your order is automatically processed
• You can track all order and payment details via your account

🔄 RETURNS & CANCELLATION

► Damaged or Missing Products
• Any damage or missing items must be reported immediately upon delivery
• Reports should be made through customer service

► Return Conditions
• Due to hygiene and cold chain requirements, standard returns are not accepted for frozen products
• Returns are only accepted in the following cases:
• Damaged products
• Missing items
• Incorrect products

► Return Process
• A request must be submitted with product photos
• After review, a refund or reshipment will be provided

► Cancellation
• Orders can be cancelled before entering the preparation stage
• Orders that have already been shipped cannot be cancelled